Privacy policy

Name and address of the controller

The controller within the meaning of the General Data Protection Regulation and other national data protection laws of the member states as well as other data protection regulations is

G. W. Vertriebs GmbH
Kirchweg 109
50858 Cologne
Phone: +4922150075731
Email: info[at]arctic-tub.de

Name and address of the data protection officer

The data protection officer of the controller is:
Thomas Cronenberg
Kirchweg 109
50858 Köln

General information on data processing

  1. Scope of the processing of personal data
    We only process the personal data of our users insofar as this is necessary to provide a functional website and our content and services. The processing of personal data of our users takes place regularly only with the consent of the user. An exception applies in cases where prior consent cannot be obtained for factual reasons and the processing of the data is permitted by law.

  2. Legal basis for the processing of personal data
    Insofar as we obtain the consent of the data subject for the processing of personal data, Art. 6 para. 1 lit. a EU General Data Protection Regulation (GDPR) serves as the legal basis. When processing personal data that is necessary for the performance of a contract to which the data subject is a party, Art. 6 para. 1 lit. b GDPR serves as the legal basis. This also applies to processing operations that are necessary to carry out pre-contractual measures. Insofar as the processing of personal data is necessary to fulfill a legal obligation to which our company is subject, Art. 6 para. 1 lit. c GDPR serves as the legal basis. In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 para. 1 lit. d GDPR serves as the legal basis. If the processing is necessary to safeguard a legitimate interest of our company or a third party and if the interests, fundamental rights and freedoms of the data subject do not outweigh the first-mentioned interest, Art. 6 para. 1 lit. f GDPR serves as the legal basis for the processing.

  3. Data erasure and storage duration
    The personal data of the data subject will be erased or blocked as soon as the purpose of storage no longer applies. Data may also be stored if this has been provided for by the European or national legislator in EU regulations, laws or other provisions to which the controller is subject. The data will also be blocked or deleted if a storage period prescribed by the aforementioned standards expires, unless there is a need for further storage of the data for the conclusion or fulfillment of a contract.

Order process

All data entered by customers in the course of order processing is stored. This includes:

Surname, first name
Address
Payment details
E-mail address

Data that is absolutely necessary for delivery or order processing is passed on to third-party service providers. As soon as the storage of your data is no longer necessary or required by law, it will be deleted.

1. online store & payment

Description and purpose

We use your personal data to process your online purchases (your orders and returns are processed via our online services) and to send notifications regarding the delivery status or notifications in the event of problems with the delivery of your items. We use your personal data to process your payments. We also use your data to process complaints and product warranty claims. Your personal data is used to verify your identity, to ensure that you have reached the legal minimum age for online purchases and to check your address with external partners. We would like to offer you several payment methods and carry out analyses to find out which payment options are available to you, including your payment history and credit checks.

If you decide to pay with one of the online payment service providers we offer as part of your order process, your contact details will be transmitted to them as part of the order triggered in this way. The personal data transmitted to the online payment service provider is usually first name, surname, address, IP address, e-mail address or other data required for order processing, as well as data related to the service, such as type of service, identity of the recipient, invoice amount and taxes as a percentage, billing information, etc.. This transmission is necessary to perform the service with the payment method you have selected, in particular to confirm your identity, to administer your payment and the customer relationship. Please note, however, that personal data may also be passed on by the online payment service provider to service providers, subcontractors or other affiliated companies if this is necessary to fulfill the contractual obligations arising from your order or if the personal data is to be processed on our behalf. Depending on the selected payment method, e.g. invoice or direct debit, the personal data transmitted to the provider will be transmitted by the provider to credit agencies. This transmission serves to check your identity and creditworthiness in relation to the order you have placed. You can find out which credit agencies are involved here and which data is generally collected, processed, stored and forwarded by the respective provider in the respective provider's data protection declarations.

Legal basis

The lawfulness of the transfer of data results from Art. 6 para. 1 lit. b) GDPR, for the execution of the payment method you have chosen and our legitimate interests pursuant to Art. 6 para. 1 lit. f) GDPR to enable user-friendly and uncomplicated payment processing. Furthermore, our legal basis is to fulfill our purchase contract concluded with you in accordance with Art. 6 para. 1 lit. b) GDPR.

Recipient

The recipient is the respective payment service provider, e.g:

  • American Express Services Europe Ltd, Mastercard SA,
  • Visa Europe Services Inc,
  • PayPal (Europe) S.à.r.l. & Cie. S.C.A.,
  • Klarna Bank AB (publ)
Description and scope of data processing

The following data is collected during registration

  • IP address of the accessing computer
  • Date and time of registration

The purpose of registration is to conclude a contract with the user:

This is the case for the data collected during the registration process to fulfill a contract or to carry out pre-contractual measures if the data is no longer required for the execution of the contract. Even after conclusion of the contract, it may be necessary to store personal data of the contractual partner in order to fulfill contractual or legal obligations.
If the data is required to fulfill a contract or to carry out pre-contractual measures, premature deletion of the data is only possible insofar as contractual or legal obligations do not prevent deletion. Cookies are stored on the user's computer and transmitted by it to our website. As a user, you therefore have full control over the use of cookies. You can deactivate or restrict the transmission of cookies by changing the settings in your Internet browser. Cookies that have already been saved can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it may no longer be possible to use all functions of the website to their full extent.

1. right to information
You can request confirmation from the controller as to whether personal data concerning you is being processed by us.
If such processing is taking place, you can request the following information from the controller
  1. the purposes for which the personal data are processed
  2. the categories of personal data being processed
  3. the recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed
  4. the envisaged period for which the personal data concerning you will be stored, or, if specific information on this is not possible, the criteria used to determine that period
  5. the existence of a right to rectification or erasure of personal data concerning you, a right to restriction of processing by the controller or a right to object to such processing
  6. the existence of a right to lodge a complaint with a supervisory authority
  7. all available information about the origin of the data if the personal data is not collected from the data subject
  8. the existence of automated decision-making, including profiling, referred to in Art. 22 (1) and (4) GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.
You have the right to request information as to whether the personal data concerning you is transferred to a third country or to an international organization. In this context, you may request to be informed of the appropriate safeguards pursuant to Art. 46 GDPR in connection with the transfer.

2. right to rectification
You have a right to rectification and/or completion vis-à-vis the controller if the processed personal data concerning you is incorrect or incomplete. The controller must carry out the rectification without undue delay.

3. right to restriction of processing
Under the following conditions, you may request the restriction of the processing of personal data concerning you
  1. if you contest the accuracy of the personal data concerning you for a period enabling the controller to verify the accuracy of the personal data;
  2. the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead
  3. the controller no longer needs the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defense of legal claims, or
  4. if you have objected to processing pursuant to Art. 21 (1) GDPR pending the verification whether the legitimate grounds of the controller override those of the data subject. If the restriction of processing has been restricted in accordance with the above conditions, you will be informed by the controller before the restriction is lifted. If the processing of the personal data concerning you has been restricted, your reasons prevail.

4. right to erasure
a) Obligation to erase
You have the right to obtain from the controller the erasure of personal data concerning you without undue delay and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies:
  1. The personal data concerning you are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
  2. You withdraw your consent on which the processing was based pursuant to Art. 6 para. 1 lit. a or Art. 9 para. 2 lit. a GDPR and there is no other legal basis for the processing.
  3. You object to the processing pursuant to Art. 21 (1) GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21 (2) GDPR.
  4. The personal data concerning you has been processed unlawfully.
  5. The deletion of personal data concerning you is necessary to fulfill a legal obligation under Union law or the law of the Member States to which the controller is subject.
  6. The personal data concerning you have been collected in relation to the offer of information society services referred to in Art. 8 (1) GDPR.
b) Information to third parties
Where the controller has made the personal data concerning you public and is obliged pursuant to Art. 17 (1) GDPR to erase the personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform controllers which are processing the personal data that you as the data subject have requested the erasure by such controllers of any links to, or copy or replication of, those personal data.

c) Exceptions
The right to erasure does not apply if the processing is necessary
  1. to exercise the right to freedom of expression and information
  2. for compliance with a legal obligation which requires processing by Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller
  3. for reasons of public interest in the area of public health pursuant to Art. 9 (2) (h) and (i) and Art. 9 (3) GDPR
  4. for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Art. 89 para. 1 GDPR, insofar as the right referred to in section a) is likely to render impossible or seriously impair the achievement of the objectives of that processing, or
  5. for the establishment, exercise or defense of legal claims

5. right to information
If you have asserted the right to rectification, erasure or restriction of processing against the controller, the controller is obliged to notify all recipients to whom the personal data concerning you have been disclosed of this rectification or erasure of the data or restriction of processing, unless this proves impossible or involves a disproportionate effort. You have the right to be informed of these recipients by the controller.

6. right to data portability
You have the right to receive the personal data concerning you, which you have provided to the controller, in a structured, commonly used and machine-readable format. You also have the right to transmit this data to another controller without hindrance from the controller to which the personal data has been provided, where
  1. the processing is based on consent pursuant to Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR or on a contract pursuant to Art. 6 para. 1 lit. b GDPR and
  2. the processing is carried out by automated means.
In exercising this right, you also have the right to obtain that the personal data concerning you be transferred directly from one controller to another controller, insofar as this is technically feasible. The freedoms and rights of other persons must not be affected by this. The right to data portability does not apply to the processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

7. right to object
You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on point (e) or (f) of Article 6(1) GDPR, including profiling based on those provisions. The controller shall no longer process the personal data concerning you unless the controller demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.
If your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data for such marketing, which includes profiling to the extent that it is related to such direct marketing. If you object to processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes. You have the option of exercising your right to object in connection with the use of information society services - notwithstanding Directive 2002/58/EC - by means of automated procedures that use technical specifications.

8. right to revoke the declaration of consent under data protection law
You have the right to withdraw your declaration of consent under data protection law at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

9 Automated decision-making in individual cases, including profiling
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This does not apply if the decision
  1. is necessary for the conclusion or performance of a contract between you and the controller
  2. is authorized by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard your rights and freedoms and legitimate interests; or
  3. with your express consent.
  4. However, these decisions may not be based on special categories of personal data pursuant to Art. 9 para. 1 GDPR, unless Art. 9 para. 2 lit. a or g GDPR applies and appropriate measures have been taken to protect the rights and freedoms as well as your legitimate interests.
With regard to the cases referred to in (1) and (3), the data controller shall implement suitable measures to safeguard your rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express your point of view and to contest the decision. 10.

10. right to lodge a complaint with a supervisory authority
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the GDPR.
The supervisory authority with which the complaint has been lodged shall inform the complainant on the progress and the outcome of the complaint including the possibility of a judicial remedy pursuant to Art. 78 GDPR.

COOKIE NOTICE

This cookie notice is intended to provide our website visitors with information about the technologies used on our website and to inform them how they can make informed decisions about the management of cookies. If personal data is also processed by individual cookies used by us, the processing is carried out in accordance with Art. 6 para. 1 lit. b GDPR either for the performance of the contract, in accordance with Art. 6 para. 1 lit. a GDPR in the case of consent given or in accordance with Art. 6 para. 1 lit. f GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the page visit.

What is a cookie?
When you visit our website, we place cookies on your device for various reasons. A cookie is a small text-based file that is downloaded and stored on your computer, mobile device or similar device and contains information about your navigation on the website. They can be used, for example, to keep track of which pages you visit on the website or to store the information you enter or your preferences, such as language settings.

Why do we use cookies?
We use cookies to provide you with the full functionality of the website, customize your user experience, perform analytics and improve our services. Cookies are also used to provide personalized advertising on our websites, apps and newsletters on the Internet and via social media platforms, for example to gain insights into how many people reach a page on our website via a social media ad. The information is used to optimize social media advertising and measure performance.

Who is responsible for placing cookies on our website?
All cookies have a publisher who will tell you who the cookie belongs to. Some cookies are placed on the websites by us, such cookies are called "first party cookies", others are placed on the website by another organization with our permission. Such cookies are called "third-party cookies".

How long are cookies stored?
Cookies can be stored on your browser or device for different lengths of time. Temporary cookies, so-called session cookies, are stored on your device until you close your browser. Permanent cookies have an expiration date. Once the expiration date has passed, the cookie is deleted when you visit the website that created it.

What types of cookies do we use?
We use four categories of cookies: strictly necessary cookies, performance cookies, functional cookies and marketing cookies. Only the last three categories listed require the user's consent. For strictly necessary cookies, the user's consent is not required, as these cookies enable a complete and continuous display of the content of the website in order to provide you with access to the website and an appropriate digital browsing and online experience.

How can you consent or withdraw your consent to cookies in the "Cookie settings"?
You can manage your cookie consent in the cookie settings at the bottom of this website. You can accept all three categories of cookies or just one of them. If you consent to one category of cookies, you consent to all cookies in that category (see detailed cookie list below). You can change your settings at any time in the cookie settings and reject cookies. Below you will find more detailed information about our cookie categories and a list of all cookies used in this category.

If you do not wish to use cookies on your device, you can manage your cookie settings by ticking the box in the list of cookie categories under "Cookie settings". Please note that the changes/choices may affect the functionality of the website and personalized offers or ads may not be available to you.

In addition to withdrawing your consent, you can easily prevent your browser from accepting cookies by configuring your browser's cookie settings accordingly. All commercial web browsers are equipped with a cookie management function. Please take a closer look at your web browser to learn more about how to delete, disable, etc. cookies.

If you select the "Accept all cookies" option, you consent to the use of all categories of cookies and authorize us to share this information with third parties such as our advertising partners. In some cases, this may mean that your data is processed outside the EU/EEA. If you select the "Necessary cookies only" option, only "strictly necessary cookies" will be stored on your device. You can deactivate cookies that are not classified as absolutely necessary for the functioning of the website at any time by revoking your consent.

Do you have any questions?
If you have any questions about the processing of personal data, you can read our privacy policy. You will also find our contact details there.

List of cookie categories